Shipping policy

Business operator:
MB „ARVIS KROSNER“
Ąžuolų g. 2E, Garliava, Kauno r. sav., Lithuania
Email: info@iosomo.com

Processing Time

  • Orders are processed within 1–3 business days after payment is received.

  • You will receive a confirmation email once your order has been shipped.

Shipping Methods & Carriers

  • We ship worldwide via reliable courier partners such as UPS, DPD, GLS and other providers depending on your region.

  • At checkout, you will see the available shipping options and estimated delivery times for your address.

Estimated Delivery Times

  • Lithuania & Baltic States: 2–4 business days

  • European Union: 4–8 business days

  • United Kingdom, Switzerland, Norway: 5–9 business days

  • United States & Canada: 7–14 business days

  • Other International: 10–20 business days

Please note: delivery times are estimates and may vary due to customs, weather, or other factors beyond our control.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order weight.

  • From time to time, we may offer free shipping promotions (details will be shown on our website).

Customs & Duties

  • Orders shipped outside the EU may be subject to import duties, taxes, or customs clearance fees.

  • These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Order Tracking

  • Once your order is shipped, you will receive a tracking number by email.

  • You can track your shipment through the carrier’s website.

Lost or Delayed Packages

  • If your package is lost or significantly delayed, please contact us at info@iosomo.com with your order number.

  • We will assist in opening an investigation with the carrier.

Incorrect Address

  • Please ensure your shipping address is correct at checkout.

  • We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.