Contact information

Business details:
MB „ARVIS KROSNER“
Ąžuolų g. 2E, Garliava, Kauno r. sav., Lithuania
Email: info@iosomo.com

How to Contact Us

  • Email: info@iosomo.com (preferred, fastest response)

  • Mailing address: MB „ARVIS KROSNER“, Ąžuolų g. 2E, Garliava, Kauno r. sav., Lithuania

We aim to reply to all inquiries within 1–2 business days.

Business Hours

Our customer service team is available:

  • Monday – Friday: 9:00 – 17:00 (EET)

  • Closed on weekends and Lithuanian public holidays.

Response Times

  • Order inquiries, product questions, returns & warranty issues: 1–2 business days.

  • Complaints: processed and acknowledged within 5 business days.

  • Complex cases (e.g., shipping investigations) may take longer, but we will keep you updated.

Communication Channels

  • We communicate with customers only via official channels:

    • Our email address: info@iosomo.com

    • Notifications through our official website (iosomo.com) or Shopify store system.

  • We do not request sensitive information (e.g., payment card details) by email.